Living conditions

  1. According to the rules, check-in at the hotel is made only upon presentation of a passport or other identity document. Children under the age of 16 are accommodated upon presentation of a birth certificate.
  1. Payment in cash or by credit card is made upon check-in of the guest (s) in the amount of the full price for the entire period of stay.
  2. Early check-in (before 2:00 pm) and late check-out (after 12:00 am) are charged additionally according to the approved rate.
  3. Check-in before 2:00 pm is an additional chargeable service and is provided subject to availability of rooms. For early check-in (from 06:00 to 12:00 am), payment is made at the rate of 50% of the room rate for 1 night, subject to availability of rooms.
  4. Check-out after 12:00 am is an extra service, which is provided subject to availability of rooms and is paid at the rate of 50% of the cost of the night, only until 6:00 pm Check-out after 6:00 pm is payable for 1 night.
  5. For stay in the hotel of less than 24 hours, payment is made for a full day.
  6. Reservation cancel for an individual request without applying penalties is carried out no later than 3 days before the date of scheduled arrival.
  7. In case of violation of the conditions for the reservation cancel and not checking in, the Hotel Administration has the right to apply the following penalties:

       – 100% prepayment for one day is not refunded, and for the remaining paid days remains on the deposit, which can be used throughout the year.

  1. In case of early check-out, the balance of accommodation may be left on deposit, if the guest informs the hotel reception of his decision no later than 24 hours before the day of departure, otherwise, the money will not be refunded.
  2. Do not forget to check your room upon arrival, in case you find a breakdown or damaged property, please contact the reception. Otherwise, at check-out, the amount of damaged property will be reimbursed from the guests.
  3. From 11:00 pm to 07:00 am, it is necessary to keep quiet on the territory of the hotel
  4. The hotel administration is not responsible for things that are not handed over to the administrator for storage.
  5. Pets are not allowed in the hotel.
  6. According to the law of Ukraine No. 4844 – VI dated 24.05.12 – smoking of tobacco products, electronic cigarettes and water-pipe in rooms, corridors, Lobby is prohibited. Smoking in the hotel is a fine of 5,000 UAH. Smoking is allowed in designated areas.
  7. Cooking and surviving your own food in the rooms is FORBIDDEN (fine is 1,000 UAH).
  8. Your guests who do not stay at the hotel after 11:00 pm are required to pay for their stay or leave the hotel.
  9. The hotel administration is not responsible for guests’ valuables left in the car.
  10. In case of intentional or unintentional damage or loss of hotel property, payment is made according to the invoice issued.
  11. Each room has a free safe deposit box. The hotel administration is not responsible for items left in the safe.
  12. Be sure to return your room key cards when checking-out. For the loss of a key card there is a fine of 50 UAH.
  13. It is forbidden to hand over your number key card to other persons.
  14. Children under 1 year stay free of charge with the provision of a baby cot.
  15. In case of documented information that the guest is sick with COVID19 or other acute infectious disease, the hotel has the right to unilaterally terminate the agreement on the provision of hotel services with the guest and evict the guest.
  16. The hotel area is closed. Only hotel guests are allowed on the main property. The spa center and medical center are also open only for guests staying in the complex.

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